Delete your account

This page explains how account deletion works and what actually happens to a request — so you know before you ask.

How HouzWare accounts work

You do not create a HouzWare account inside the app — your employer or the restoration company creates it for you. Because no one signs themselves up, the apps do not offer in-app self-sign-up, and deletion is handled as a request.

How to request deletion

In HouzWare Expand, Plus and Claims: open Settings → Delete my account, which sends the request and tells you what happens next. In HouzWare (staff): email portal.support@houzware.app, or ask your employer, to request deletion.

What happens to your request

Who sees it: the request reaches the company that manages your account and our team. How long it takes: we action verified requests within 30 days.

What we delete: your profile, sign-in, device and push token, and the personal content tied only to you that we are not required to keep.

What we must keep, and why: some records can't be deleted on request because an insurance claim or a payroll/tax rule requires them to be retained — for example documentation of a loss, invoices, and timecards, for the periods set out in the privacy policy. Where that applies, we keep only what the rule requires and delete the rest, and we tell you what was kept and why.

Deleting your account ends your access to the apps.